Return and Exchange
Our Return and Exchange Policy:
1. Domestic orders, claims must be made within 5 days from receipt of merchandise. Only defective merchandise can be returned or exchanged. Store credit will be issued & used for future orders.
2. If an order cancellation is necessary, please send request within 3 days from the order date. Cancellation will not be accepted if order has been shipped before we receive your request.
3. Domestic orders: free shipping for defective goods exchange within our return policy period. Shipping charge is non-refundable for all refused or unaccepted packages.
4. International orders: Only exchange will be accepted for defective merchandise. Claims must be made within 3 days from receipt of merchandise. Buyer pays for both return & exchange shipping.
5. Custom orders are not allowed to be returned and/or exchange, includes irregular packs/special colors/patterns/sizes/custom labels.
We appreciate your business and thank you very much for your understanding.